"I was disconnected while playing in the casino".
We are sorry you are experiencing difficulties with your gameplay. In this case, a number of factors could be affecting the game, so we will go through some troubleshooting steps.
If you are disconnected, our system will simply pick up where you left off, and you will be able to continue playing. If you were disconnected right in the middle of a spin, the game will finish that spin and credit you if you win.
If the game freeze happens during the loading process, you may need to manually refresh your tab or try reconnecting based on troubleshooting steps for loading problems.
There are some browsers which may not be fully compatible with some of the games offered. We recommend using Google Chrome and Mozilla Firefox as your go-to when using our platform as they offer some of the best compatibility!
If you lose connectivity during a live game—for example, in the middle of a hand—any bets you have made will remain in play just as they would in a land-based casino, resulting in a win, loss, or push. Should you win, you will be able to see your winnings in your updated balance when you reconnect.
Note: In the event of a technical issue or disconnection of any kind stemming from our site and confirmed with our vendors, all hands would be voided and the original bets returned to players.