We recognize, though, that gambling can become a problem for some individuals, and when it gets out of control it can impact people’s financial stability and personal relationships.
To know if gambling has become problematic for you, try to answer the following questions:
Do you gamble to escape from a boring or unhappy life?
When you run out of money while gambling, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last dollar is gone, even the fare home or the cost of a cup of coffee?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have you lost interest in your family, friends or hobbies because of your gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or feel that you are likely to harm yourself because of your gambling?
If you answered yes to one or more of these questions, you may have a gambling problem.
If you are concerned that gambling may have taken over your life or someone else’s, there is help available. To speak to someone about this, there are a number of Support Organizations available offering free and independent advice.
We advise that you consider assistance from one of these recognized organizations:
Gamblers Anonymous
Website: www.gamblersanonymous.org
Resources for International Players: www.gamblersanonymous.org/ga/addresses
Gambling Therapy
Website: www.gamblingtherapy.org
Resources for International Players: https://www.gamblingtherapy.org/support
These organizations provide a global service, offering free practical advice and emotional support to anyone affected by problem gambling. They have e-mail and live chat support 24/7.
Taking Action
We understand that your personal and/or financial circumstances may change and that there will be times when it makes sense to take a break from gambling. We also acknowledge that if you realize you have a gambling problem, it is important for you to receive assistance to stop.
For that reason, we provide a few options for you to stop gambling for a period of time or stop altogether.
Time-Out Account Closure
If you want to take a break from gambling, let us know. We offer fixed account time-out durations of 1 week, 1 month, 3 months, or 6 months.
This feature allows you to reassess your situation while restricting access to your account. Once a time-out is applied, your account will be inaccessible for the full selected duration. You cannot log in, place bets, or use the account for any purpose during this period.
Time-out periods are irrevocable, meaning they cannot be ended early. When the time-out duration ends, you can regain access to your account by logging back in without needing to contact us.
Requests for durations longer than 6 months, such as 1 year, are not supported. For longer-term restrictions, consider regular closure (indefinite but reversible) or self-exclusion (permanent, irreversible).
If you choose to take a time out, any ungraded bets will remain active with any account balance remaining unaffected.
Steps to Request a Time-Out Account Closure
To apply for a time-out, follow these simple steps:
Contact Player Services via chat or support channels.
Specify your desired time-out duration (1 week, 1 month, 3 months, or 6 months).
Confirm the terms and restrictions of the time-out period.
Verify your account details as requested, if applicable. Once processed, the time-out will take effect immediately, and you will be unable to access your account until the end of the selected duration.
Time-Out Account Closure: Frequently Asked Questions
Can I request a time-out on multiple accounts or sister sites simultaneously?
No. Time-outs are specific to each account. If you wish to apply a break to accounts on sister sites, you must submit separate requests to each site.
What happens if I try to access my account during the time-out period?
You will not be able to access or log in to your account during the active time-out period. Login attempts will not override the restriction.
Can I extend my time-out after it ends?
Yes. If you wish to continue restricting access to your account, you may request another time-out after the current one ends.
Why can’t a time-out be ended early?
The terms of the time-out require the account to remain locked for the full duration to comply with account restriction policies. This ensures users commit to the selected break period.
Regular Account Closure
Regular closure is an indefinite suspension of your account. It allows you to reopen the account at any time by contacting us.
It’s suitable, if you want to take a break and come back at a time of your choice. Until then, we will keep your account closed.
If you want to prevent yourself from gambling permanently, however, we also have available a Self-Exclusion option.
Self-Exclusion Account Closure
If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting our Player Services team. If you choose the self-exclusion account closure option, we will close it on the site you choose.
Self-exclusion applies to this site only. To self-exclude from other sites, contact Player Services at each site.
Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us. Any ungraded bets will be graded when the event finishes and we will enable you to withdraw your winnings but not to use them to bet with.
Your information
All the information we hold on our customers is confidential please see our privacy policy and subject to our general terms and conditions
Player's information is associated with their unique account ID or email address and is only accessible to SuperSlots staff in accordance with strict access controls.
Players access to their accounts is restricted by their unique password. We routinely monitor accounts to guard against any unauthorized access and players can request information regarding times and dates of usage of their accounts by contacting Player Services.
To protect players funds, if the balance of their account is not used within 12 months any outstanding balance is removed from the account.
This cash may be returned to the customer’s account and/or a payout requested at any stage through contacting the Player Services Team.
Your wellbeing is of the utmost importance to us. Feel free to contact one of our experienced Customer Service Agents if you require more information about this topic.