We understand that speedy withdrawals are a priority for our players. Your request will be reviewed to safeguard the security of your transactions and ensure you get your funds as fast as possible.
Withdrawals are generally processed within 24 hours after approval.
While your withdrawal request is processed, it can have any of the following statuses within our system:
Requested: Successfully submitted withdrawal requests are assigned the ‘Requested’ status and are queued for review by our team. At this stage, you are able to cancel your withdrawal from the Cashier.
Under Review: As we begin to review your request, the status will change to ‘Under Review’. At this stage, you are still able to cancel your withdrawal from the Cashier.
Authorized: If our team determines that your transaction and account activity meets all Terms and Conditions, the status will be set to ‘Authorized’. Withdrawals in this status are irreversible and cannot be canceled or changed, regardless of the payment method.
Pending: This is a collection of requests that fall under any of the previous statuses of ‘Requested’, ‘Under Review’ or ‘Authorized’. Pending requests are those withdrawal requests that have not been debited from your account. If your withdrawal request is pending, you can still use your funds; However, your request could get canceled if your funds are insufficient.
In Progress: Your request is ‘In Progress’ and our team is awaiting confirmation from the payment processor regarding the fulfillment of your request. Normally, your request will not be in this state for more than a few minutes.
Processed: After your request is fulfilled and funds submitted thru your withdrawal method, the status of your request will be set to ‘Processed’.
Cancelled: Via the Withdrawal Review page, you have the option to ‘Cancel’ any requests that have not reached the ‘Authorized’ status. This instructs our team not to process your request.
If your withdrawal request is canceled, you must submit a new request to withdraw your funds. Ensure that all details provided are accurate to avoid further delays. For check withdrawals where a stop payment is involved, processing can take up to six weeks.
Check our “How to Cancel a Withdrawal” article for step-by-step instructions.
Please note that withdrawals cannot be canceled once they reach the 'Authorized' or 'Approved' stage, as they are irreversible.
Rejected: If our team determines your request is lacking in detail or does not meet the Terms and Conditions of our site, then the status will be set to "Rejected" and additional details will be found under the comments section for that transaction. For international withdrawals, ensure all banking details, including intermediary bank and SWIFT code, are accurate to prevent cancellations. Additionally, if delays occur, check the withdrawal status and verify personal/banking details to resolve potential issues.