Having issues logging into your account? No need to worry. Follow these simple steps to regain access to your account and get right back to playing.
If you forgot your password…
1. Use our password reset tool.
2. Choose “Retrieve Password”, and this pop up will appear:
An email will be sent to you with a link to reset your password.
3. If you find you cannot login even after resetting the password, please delete the cookies and cache from your browser and try again.
If you forgot your username…
1. Use our password reset tool.
2. Choose “Retrieve Username”, and this pop up will appear:
An email will be sent to you with your username.
3. Once you are logged in, you will be able to view your username on ‘My Account’
If you still can’t log in…
Contact us for immediate help with accessing your account. Our Customer Service Team is here for you!
FAQ
I don't have access to my account's email address anymore.
In this case, you will not be able to get the link to reset your password. However, you still have a few options:
Regain access to the email address if at all possible.
Contact our Customer Service team through live chat or email. After verifying your account information, we will be able to update the email address for you.
I'm not receiving the reset password email.
If the password reset was submitted successfully, but you can’t find the email, make sure to check your spam/junk folders, and any other filtered folders on your email inbox.
Can I change my username?
Your username is your account number, which is unique and generated when your first sign up. It cannot be changed.